And, of course, customers really need to feel safe and are seeking reassurance when they fly. David Neeleman More Quotes by David Neeleman More Quotes From David Neeleman You don’t have to spend a jillion dollars on advertising to get your word out. What matters is that customers have a good experience with your product at every single point of contact. David Neeleman advertising dollars what-matters The Blackberry is really essential for keeping up on my emails when I'm out of the office, which is a lot. David Neeleman email essentials office Never, ever forget that you are a servant. David Neeleman servant forget You can't charge for anything in Brazil. David Neeleman brazil Just keep thinking about the good side of ADD - the creativity and the originality it can stimulate. David Neeleman creativity add thinking In the midst of all the chaos swirling through your brain, all the disorganization and impulsiveness, the condition (ADHD) also seems to trigger a certain kind of creativity. David Neeleman chaos creativity brain We tried to set up a company that patterned ourselves after Southwest in all the fun, the spirit, the great people, the smile, the efficiency side of it, but we've added some extras that people aren't used to finding on Southwest. David Neeleman smile fun people There's just things that are against the law. David Neeleman law Trust strikes at the heart of our success at JetBlue. Trust is key to the speed of our growth. The Speed of Trust articulates better than any book that trust is the one thing that changes everything-in business and in life. With high trust, success comes faster, better, and at lower cost. David Neeleman keys heart book People who invest in aviation are the biggest suckers in the world. David Neeleman aviation people world It's so important to experience what your customers are experiencing and listen to their suggestions. David Neeleman suggestions important customers I just don't think it's good public policy to tax fuel. It's kind of silly. It stops people from traveling and actually costs the economy more money than what you gain in the taxes. David Neeleman silly people thinking I really see low-fare carriers, quality low-fare carriers anyway, continuing to become more and more popular. David Neeleman quality continuing lows I think that as the market moves and costs get higher and fares get higher, it always creates opportunity. That's been the cycle over the years. David Neeleman opportunity moving thinking When you do consolidation, you get rid of flying and you get rid of routes. David Neeleman consolidation routes flying Fares are higher [and] people don't travel as much. If they don't do that, it doesn't have the trickle down effect into the economy and the other sectors. David Neeleman economy higher people We are just interested in dealing with the people were paying every day. We know federal law allows them to vote in a union at anytime, but we think we can resist that by talking to our own people and giving them enough upside. David Neeleman law talking thinking I'm always crunching numbers, so my calculator watch is a must. David Neeleman calculators numbers watches A lot of airlines have come and gone. David Neeleman airline gone I think there's new optimism in Brazil. The Olympics went well. Our demand is good. Costs are down. We're back in the black. We're feeling really good about what's going on in Brazil. David Neeleman optimism feelings thinking
